Customer Satisfaction Survey

Please take a few minutes to fill out the Customer Satisfaction Survey below. In doing so,
it will allow CONCOA to better serve you, our customers, in the future.

Thank you.

Sales and Technical Support
Effective customer service	1=Poor 3=Average 5=Excellent
Effective sales coverage	1=Poor 3=Average 5=Excellent
New products	1=Poor 3=Average 5=Excellent
Useful product literature	1=Poor 3=Average 5=Excellent
Complete product and application information	1=Poor 3=Average 5=Excellent
Efficient technical support	1=Poor 3=Average 5=Excellent
User friendly manuals	1=Poor 3=Average 5=Excellent
Quality Processes
Reputation for quality in the industry	1=Poor 3=Average 5=Excellent
Provides safety information and training	1=Poor 3=Average 5=Excellent
Equitable relationships with customers	1=Poor 3=Average 5=Excellent
ISO 9000 compliance	1=Poor 3=Average 5=Excellent
Understanding customers' needs	1=Poor 3=Average 5=Excellent
Order Processing
On time delivery	1=Poor 3=Average 5=Excellent
Orders filled correctly	1=Poor 3=Average 5=Excellent
Fast emergency delivery	1=Poor 3=Average 5=Excellent
Proper shipping documentation	1=Poor 3=Average 5=Excellent
Proper invoices	1=Poor 3=Average 5=Excellent
Keeps me informed of my order's status	1=Poor 3=Average 5=Excellent
Returned products policy	1=Poor 3=Average 5=Excellent
Product Characteristics
Extensive product line	1=Poor 3=Average 5=Excellent
High quality/reliability	1=Poor 3=Average 5=Excellent
Competitive prices	1=Poor 3=Average 5=Excellent
Good value	1=Poor 3=Average 5=Excellent
Comments:
Please select which best describes your primary job function:	Owner General Manager Sales
Your Name:
Company: